Need a hand with Poker Siege? We’re here to help.
Contact us
For help with your account — purchases, lost progress, or bugs — please use the in-game support form, available in the Options menu inside Poker Siege. Submitting from within the Game lets us identify your account and support you to the fullest extent.
For general inquiries, email support@rockvinegames.com. We aim to respond within 2–3 business days.
Account & sign-in
- How sign-in works: on iOS you sign in with Game Center or Sign in with Apple; on Android you sign in with Google Play Games. There is no guest or anonymous account — your progress is tied to your platform account.
- Lost progress, or seeing a different account? Sign in with the same Apple or Google account you originally used. Your progress is saved to that account in the cloud and restores automatically.
- New phone or reinstall? Install Poker Siege and sign in with the same account — your progress comes back.
Purchases & gold
- In-game gold is purchased securely through the App Store or Google Play. We never see or store your card or billing details.
- Bought gold but didn’t receive it? Purchases are validated on our servers. If a purchase hasn’t credited yet, it is held safely and credited as soon as you reconnect — you won’t be charged twice and you won’t lose it. Relaunch the Game with a stable connection; if the gold still doesn’t appear, contact us through the in-game support form (Options menu) with your store receipt.
- Refunds are handled by Apple or Google, not by us:
- Apple — reportaproblem.apple.com
- Google Play — Google Play refunds
- Free gold from ads: rewards are credited by our server once the ad finishes. If you didn’t get your reward, relaunch and try again, or contact us.
Playing the game
- Online 1v1 matches are ranked — matchmaking pairs you with players of a similar rank.
- Friends & challenges: add friends and challenge them directly.
- Leaderboards & bonuses: climb the rankings and collect daily and weekly login bonuses.
- Customization: personalize your castle, banner, avatar, card deck, and units using in-game gold.
Troubleshooting
- Stuck loading or can’t connect? Check your internet connection, then force-close and reopen the Game.
- Keep the app updated to the latest version from the store.
- Reinstalling is safe — your progress lives on your account, not on the device.
Privacy, data & account deletion
- Read our Privacy Policy.
- To access or delete your data, or to delete your account, use the in-game support form in the Options menu. If you can’t access the Game, email support@rockvinegames.com.
ROCKVINE GAMES - FZCO · IFZA Business Park, DDP, PO Box 342001, Dubai, UAE · support@rockvinegames.com